Curtis Rodgerson
I am currently the Manager, Customer Success & Sales Operations for BCAA Auto & Task Marketplace. You can find me on the socials listed in the top right, or through the Contact section. Thanks for stopping by.
Background
Experienced Manager with a demonstrated history of working in telecommunications, marketplace and car share industries. Skilled in Customer Success, Professional Coaching, Strategic Planning. Creates accountability by assessing readiness and inviting involvement resulting in committed leaders that exceed expectations.
Experience
Manager, Customer Success & Sales Operations, BCAA
Oct 2025 — Present
Manager, Call Centre Operations, EVO Car Share
Nov 2022 — Oct 2025
Manager, Customer Loyalty, Rogers Telecommunications
Jun 2020 — Oct 2022
Team Manager, Rogers Telecommunications
Dec 2019 — Jul 2020
Acting Team Manager, Rogers Telecommunications
May 2019 — Dec 2019
Customer Retention Specialist, Rogers Telecommunications
Jun 2018 — May 2019
Customer Service Consultant, Rogers Telecommunications
Jan 2018 — Jun 2018
Key Skills
Sales-based Call Coaching
Leveraging a data-driven coaching approach, I transformed team performance by scaling promo code redemptions by 400% in a single year. By turning complex performance metrics into actionable daily feedback, I empower sales reps to sharpen their objection handling, build rapport, and consistently crush their targets.
Practical Solutions
Through strategic performance management, proper change management, and enhanced digital and chat self-service options, I successfully decreased our queue abandon rate from 40% to 7% over two years. By optimizing workflows and ensuring the team was fully aligned through operational shifts, I significantly improved customer accessibility and overall service efficiency.
Team Engagement
Fostering a high-energy and supportive team culture is foundational to my leadership style, resulting in my team achieving the highest engagement score in the company at 96% in 2025. By prioritizing open communication, recognition, and continuous professional growth, I cultivate an environment where agents feel genuinely valued, motivated, and inspired to perform at their best.